Refund policy
Return & Refund Policy
At Lanarvin, your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a 100-day free return policy to ensure a smooth and risk-free shopping experience.
100-Day Free Returns
You have 100 days from the date of delivery to return your item(s) free of charge.
To be eligible for a return:
- Items must be unused, unworn, and in original condition
- Items must be returned in their original packaging
- All tags, labels, and accessories must be included
- Proof of purchase may be required
How to Start a Return
To request a return, please contact our customer support team at:
Email: contact@lanarvin.com
Please include the following information in your email:
- Your order number
- The item(s) you wish to return
- The reason for the return
Once your return request is approved, we will provide you with the return instructions.
Free Return Shipping
We offer free returns within 100 days. If your return is approved, you will not be charged for return shipping.
Refunds
Once we receive and inspect your returned item(s), we will notify you of the status of your refund.
If approved, your refund will be processed to your original payment method within a reasonable number of business days. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.
Exchanges
If you would like to exchange an item, please contact us first at contact@lanarvin.com. We will do our best to assist you based on product availability.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible at contact@lanarvin.com. We will review the issue and provide a suitable solution as quickly as possible.
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return if they have been opened or used, unless they are faulty. This does not affect your statutory rights under UK consumer law.
Contact Us
If you have any questions regarding returns or refunds, please contact us at:
Email: contact@lanarvin.com
